Scheduling an Appointment
Appointments can be scheduled by calling our office at (256) 273-4300 during office hours (Monday to Thursday from 8:00 am to 5:00 pm). We have same-day appointments for most visits; please call early in the day if you need to be seen the same day.
Cancellation Policy/ No Show Policy
To help our office function as efficiently as possible, we request 24 hour notice to cancel an appointment. This allows us to open up the slot for another patient.
Late Policy
We strive to adhere to time, unfortunately delays do occur. Patients arriving 15 minutes after their scheduled appointment time may be asked to re-schedule or wait longer.
Prescription refills
All medication refills for chronic conditions are handled during office visits. We recommend patients bring all medications to each visit.
If patient is due for follow-up or preventative care, we may need to schedule these visits prior to refilling prescriptions and can address medication needs at that time.
We cannot call in controlled substance prescriptions and require office visit for thorough evaluation.
*A minimum of 48 hour notice is required for all prescription requests.
Telephone Calls
Our knowledgeable clinic staff is here to answer any questions you may have. During our office hours, you can call our office at (256) 273-4300 to speak to a nurse. Our staff generally returns phone calls at the end of the morning clinic session and in the evenings.
If you need emergency service, please call 911 or go to your nearest emergency department.
If you have an urgent medical issue after clinic hours, weekends or holidays, please call (256) 845-3150 and request for Dr. Cole to return your call.